Medrics Government Solutions
Revolutionizing Healthcare for Veterans
Medrics is proud to be a trusted partner in the modernization of government healthcare systems, specifically tailored to enhance the Veteran experience. Our innovative platform is the only patient engagement solution in the process of FedRAMP authorization. It delivers seamless, integrated digital solutions that optimize patient care, streamline operations, and ensure Veterans receive the services they deserve.
Our Commitment to Veterans​
With our extensive experience in partnering with the Department of Veterans Affairs (VA), we offer end-to-end digital solutions that address the most pressing challenges faced by Veterans. From digital wayfinding to automated appointment management, our solutions improve healthcare access, reduce wait times, and deliver exceptional patient experiences.
Key features include:
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Digital Wayfinding and Navigation: Veterans can easily navigate VA facilities with step-by-step, voice-guided directions available via mobile apps and kiosks.
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Appointment Management: Schedule, reschedule, and manage appointments through VA provided tools that are embedded in our intuitive platform. MyHealteVet is also available for Veteran access via the mobile application.
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Online Check-in: Effortless online check-in with automatic eligibility verification based on patient location and appointment time.
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Smart Notifications: Reduce no-shows with personalized, time and location-based reminders.
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Parking Management: Find available parking and save park spot location for an easier return.
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Travel Benefits Forms: Veterans can easily submit beneficiary travel claims using BTSSS portal directly from the app.
Addressing Key Challeges
We understand the challenges faced by VA facilities and have designed solutions to directly address them:
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Long Wait Times: Automated wait-time optimization and proactive scheduling to ensure timely care.
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Missed Appointments: Our smart reminder system reduces no-shows by up to 30%.
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Call Center Efficiency: Medrics enhances coordination between VA hospitals and Veterans by providing enhanced communication channels.
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Accessibility (Section 508): Enhanced with VA Blind Rehabilitation input: voice prompts, vibration feedback, high-contrast icons, fully Section 508 compliant.
Proven Results
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Medrics solutions are already making a significant impact across multiple VA medical centers. At the VA Southern Nevada Healthcare System, our digital platform contributed to reducing patient stress and enhancing satisfaction, leading to the system's recognition with the Patient Experience Innovation Award.
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"Our innovative wayfinding solution has revolutionized the veteran experience by providing stress-free navigation and easy access to services. Veterans now feel more confident navigating our facilities independently." - Chuck Ry, Communication and Customer Experience Executive, VA Southern Nevada Healthcare System