VA Mobile Engagement &
Way Finding App
A mobile engagement solution for Veterans with digital Wayfinding and navigation application designed to revolutionize the patient experience within healthcare facilities. Our mission is to enhance healthcare delivery through innovative technology solutions that improve patient outcomes and operational efficiency.
VA ME & Wayfinding App
The VA ME App is an innovative digital platform designed to streamline and enhance the healthcare journey for Veterans. Developed in partnership with Medrics, this app serves as a Digital Front Door to VA hospitals, providing a seamless, intuitive experience from pre-appointment to post-appointment care. With a focus on accessibility, convenience, and personalized support, the VA ME App ensures that Veterans receive the care they deserve with minimal hassle.
Easy Access to Facility
The VA ME App offers a Facility Information feature designed to provide Veterans with comprehensive, real-time information about VA medical centers, clinics, and service locations. This feature ensures Veterans have easy access to essential details before and during their visits, enhancing their overall healthcare experience.
Detailed Facility Profiles: View complete information about the VA facility, including:
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Address and contact information
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Hours of operation
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Directions and parking instructions
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Special announcements and alerts
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Seamless Online Check-In for Veterans
The Online Check-In feature of the VA ME App offers Veterans a fast, secure, and convenient way to check in for their appointments without the need to wait in line at the facility. This feature streamlines the arrival process, enhances the patient experience, and ensures timely access to care.
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Remote Check-In: Veterans can check in for their scheduled appointments directly from their smartphones as soon as they arrive at the facility. This reduces the need for in-person interactions and saves valuable time.
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Proximity-Based Activation: The app uses location-based technology to detect when a Veteran is near the VA facility. Once within the designated range, the check-in option is automatically enabled, ensuring a smooth and timely process.
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Real-Time Notifications: Receive instant confirmation upon successful check-in, along with any updates or further instructions from the clinic.
Effortless Navigation for Veterans
The Indoor Navigation feature of the VA ME App offers Veterans a stress-free way to navigate complex VA medical centers with ease. Designed to reduce anxiety and confusion, this feature provides step-by-step, turn-by-turn directions within VA facilities, ensuring Veterans can confidently reach their appointments and locate essential services.
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One-Tap Navigation: With a single tap, Veterans can access directions from the home screen, eliminating the need for manual map searching.
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Voice-Guided Assistance: For hands-free convenience, the app offers voice-guided directions, ensuring a safer and more accessible experience.
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Offline Navigation Support: Veterans can download maps in advance for offline use, ensuring navigation remains available even in areas with limited connectivity.
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Real-Time Adjustments: If a Veteran takes a wrong turn or encounters a blocked path, the app instantly recalculates and offers an alternative route.
Simplified Travel Claims for Veterans
The Travel Claims feature of the VA ME App streamlines the process for Veterans to submit travel reimbursement claims. Designed for convenience and transparency, this feature ensures Veterans can quickly receive reimbursement for eligible travel expenses without the hassle of paperwork.
Secure and Seamless Login
The VA ME App offers Veterans a secure, simple, and user-friendly way to access their healthcare information and services through ID.me and Login.gov. These trusted authentication platforms provide Veterans with a streamlined login experience, ensuring their personal information remains protected while granting easy access to essential VA services.
Personalized Support with VAly, Your Virtual Assistant
The VAly assistant within the VA ME App is a smart, AI-powered virtual assistant designed to provide Veterans with instant, personalized support.
Key Features of VAly:
- Facility Information Assistance: VAly can quickly provide real-time details about facility hours, available services, parking information, and even cafeteria locations.
- General FAQs and Troubleshooting: VAly provides clear, easy-to-understand answers to common questions about the app’s features, VA policies, and technical issues.
- Crisis Support: If needed, VAly can connect Veterans to immediate crisis support through the Veterans Crisis Line for confidential assistance.
Want to add your facility to VA ME & Wayfinding ?
Joining the VA ME App is designed to be a simple. Just get in contact with us and let us guide thru the process.
