Private and Non-Profit
Healthcare Providers
Elevating Patient Experience, Driving Operational Excellence
At Medrics, we understand that private and non-profit hospitals aren’t just delivering care — they’re delivering trust, convenience, and satisfaction. That’s why we built a Patient Experience Platform that helps you digitize and personalize the entire healthcare journey.
But here’s the reality:
Having a patient platform is one thing — getting patients to actually use it is another.
That’s where Medrics makes the difference.
While many organizations rely solely on their EMR or patient portal, that’s just the beginning. A truly high-performing patient experience requires more than access to records — it demands integration across every touchpoint.
Medrics goes beyond the basics by connecting and enhancing:
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CRM systems to personalize communication and campaigns
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Call centers for real-time support and coordination
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Queue Management Systems to optimize waiting times and reduce crowding
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Survey tools to gather meaningful feedback and measure satisfaction
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Payment systems to simplify billing and streamline financial interactions
Our platform either works alongside your current systems — like Epic MyChart, Cerner, or your in-house tools or builds from the ground up. It’s modular, white-labeled, and designed for scale. We don’t replace, we enhance! And we do it with the patient at the center.
What you can expect:
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Higher adoption rates thanks to intuitive design and cross-channel accessibility (mobile app, PWA, and web portal)
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Increased patient loyalty by simplifying every step from appointment to post-care follow-up
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Reduced operational overhead with integrated workflows, smart automations, and real-time engagement
You’ve invested in care delivery. Now let’s match that with a platform that patients actually want to use and that supports your teams every step of the way.
Proven Results with Leading Healthcare Institutions
We’re proud to support some of the world’s most respected healthcare providers including King Faisal Specialist Hospital (KFSH), Medicana Health Group, and IHH Acibadem Hospitals and many more in their digital transformation journeys.
At these institutions, Medrics has globally implemented fully integrated, branded patient experience platforms that streamline operations, reduce no-show rates, and elevate patient satisfaction. From live wayfinding and digital check-ins to post-visit engagement and smart workflows, our solutions serve millions of users across high-volume, high-complexity environments.
Most importantly, these implementations have delivered annual cost savings of over $3.5 million, proving that digital innovation isn’t just about experience it’s about efficiency and sustainability.